Shipping policy

Shipping Policy

Where we ship

We ship to addresses within the United States, Canada and Mexico. We do not ship anywhere else at the moment. Orders to Canada or Mexico may be subject to import duties or taxes set by the destination country; these are not included in the price and are payable by you on delivery.

Shipping rates

Shipping is free on every order, with no minimum spend. We do not offer a paid express service.

Processing time

Orders are processed within 24 to 72 hours. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Delivery within the United States typically takes 5 to 12 business days after dispatch. Canada and Mexico typically take 8 to 18 business days. These are estimates, not guarantees: carrier delays, customs clearance, weather and peak seasons can extend them.

Tracking

You will receive a tracking link by email as soon as your order is dispatched. If you have not received it within 5 business days of ordering, please contact us.

Split shipments

If you order more than one item, they may arrive in separate parcels on different days, at no extra cost to you.

Wrong or incomplete address

Please check your shipping address carefully at checkout. We are not able to reroute a parcel once it has been dispatched. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery and a second shipping charge may apply.

Lost or delayed parcels

If tracking has not updated for 10 business days, contact us at support@tiendaanancom.com and we will open an investigation with the carrier. If a parcel is confirmed lost, we will replace it or refund you in full.

Customs and duties

Orders delivered within the United States are not subject to import duties.

Questions

Email us at support@tiendaanancom.com. We answer within one business day.